NPR
1 Preface and Introduction
2 Chapter 1 Cutting Red Tape
3 Chapter 2 Putting Customers First
4 Chapter 3 Empowering Employees To Get Results
5 Chapter 4 Cutting Back To Basics
6 Conclusion
7 Endnotes
8 Appendix A Major Recommendations By Agency
9 Appendix B Summary of Savings
0 Appendix C Major Recommendations Affecting Governmental Systems