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Aucbvax.2494 fa.works utzoo!decvax!ucbvax!works Fri Jul 31 04:42:47 1981 Keystroke Monitoring >From OLSON@DEC-MARLBORO Fri Jul 31 04:40:04 1981 As I said in a message to Human-Nets (once again, the two lists are discussing similar things), I think a reasonably valid statistic for keystroke monitors indicating performance of the secretary is keystrokes per character in output document. This way the typist that makes no errors will have fewer keystrokes (lower, better score) than the typist that makes lots of errors to produce the same document. This also takes care of the problem of a secretary idling by typing jkl;jkl;jkl;jkl;jkl;. I personally do not condone the use of keystroke monitors to monitor performance (I think that management should not even be told the statistic is available).

This all assumes of course that the monitor is on a word processing system used primarily for word processing. Programmers shouldn't be subjected to keystroke monitors (I am a little more vehement about this; it hits home), and fortunately the statistic is harder to generate for programmers.

-Eric -----

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