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Welcome to the bug-tracking system at Complete.Org.

To use the system, visit http://bugs.complete.org/.

GUIDELINES ----------

The Complete.Org BTS (Bug-Tracking System) is designed to be as open as possible. Do not place confidential data such as passwords in the BTS. Also, please use the "Reply" function as much as possible, so everyone can stay informed. The "Comment" function does not inform the submitter ("Requestor" in RT parlance) of the comment/change, and usually you want to. But, they can find out anyway if they sign up to the site.

WHEN E-MAIL IS SENT -------------------

The request tracking system automatically sends e-mails on a variety of different occasions. Here is a summary of when such e-mails get sent, and who receives them.

* When a new ticket is created: + Creator ("requestor") receives an acknowledgment + Anyone flagged AdminCC for the queue (see below) gets a notification

* When someone replies to a ticket: + The correspondence is sent to the requestors, the bug owner, and people flagged CC for the bug or the queue.

* When someone makes a "comment" on a ticket: + The comment is sent to the bug owner, the admin CCs for the bug or the queue, and ??

* When the status of a bug changes (ie, from "new" to "open"): + A notification is sent to requestors, the bug owner, and people flagged CC for the bug or the queue.

* When a bug is resolved, the actions under "when the status changes" above are followed, AND the requestor is sent a note with information about the bug closing.

* When ANY OTHER transaction occurs (ie, setting keywords, reassigning the bug, etc), a notification is sent to the person on record as owner before the transaction took place and to people flagged as AdminCC for the bug or the queue.

FREQUENTLY ASKED QUESTIONS --------------------------

Q. How do I submit a bug?

A. You can either use the Web interface, or submit the bug via e-mail. Current bug submission addresses are:

offlineimap@bugs.complete.org OfflineIMAP project

Q. Can I reply to bug information via e-mail?

A. Yes. Just make sure that your subject contains [complete.org ##] where ## is the bug number to which you are replying.

Q. How do I sign up to get an e-mail whenever a new bug is submitted?

A. Log in, click Configuration, then Queues, pick the queue for which you want to receive messages, click Watchers. Type in your username, press Enter. Select AdminCc from the drop-down box and click Save Changes.

Q. How can I receive e-mail whenever ANYTHING happens to ALL bugs in a queue?

A. Do the same as above, but pick Cc in addition to AdminCc.

Q. How can I sign up to receive e-mail from one particular bug?

A. Pull up the bug, pick People, and in the "add new watchers", add yourself as a Cc or Admin Cc, depending on what you want to get.

Q. I tried to reassign a bug from someone else to me, but I got "permission denied." What gives?

A. In general, RT doesn't allow you to reassign a bug from someone else to an arbitrary person. However, you can reassign a bug from anyone to you by using the "Take" or "Steal" options. These override the default security setting.

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Still stuck? E-mail bugs-admin@bugs.complete.org.